Whenever you have more than two people, there’s bound to be conflict. Disagreements are a natural and inevitable part of any work environment. It’s when they go unresolved that tensions rise, energy is wasted and productivity suffers.

The ability to address contentious situations is a challenging skill for most people. Rather than avoiding conflict, it should be embraced as an opportunity to learn, adapt and respect one another as you work toward an agreement that is mutually acceptable to all team members.

This interactive program offers insights into your own work style and communication “hot buttons.” You will not only explore situations that challenge you most, you’ll learn to manage your emotions and to express your opinions in a productive way that leads to acceptance and agreement.

During the program, you will have the opportunity to:

• Identify personal hot buttons and their role in disagreements.
• Give others the benefit of the doubt.
• Moderate opinions open up to potentially great ideas.
• Apply techniques that empower team members to disagree diplomatically.

Facilitator Bio:

We are excited to have the Dale Carnegie team leading this event.  Dale Carnegie, a global training company, has been in business for over 100 years. They help companies and individuals better lead, sell and communicate in their marketplace. They are members of the chamber and have an office locally in Camp Hill.

David Osborne is an Executive Organizational Development Consultant and F2F Trainer / Digital Team Facilitator & Producer with Dale Carnegie & Associates, Inc. In 2017, he won Digital Trainer of the Year as voted by Carnegie’s global clients. As of 2020, he has facilitated and produced over 7,000 hours of online training. Over the last 5 years, he has been the keynote speaker around the world for industry conferences like Hospitality Next Generation (HTNG), the Retail Executive Summit (RES), and the National Multi-Housing Council (NMHC).

Prior to joining Carnegie in 2005, David spent 10 years in the Information Technology Sector as a Business Analyst & Project Manager for hire with companies like Hewlett-Packard, One America, and the United Way.